Terms of Use

In this policy, “us”, “we”, or “our” means Fresh Jasmines pty ltd, operators of this website.
These terms of use govern your use of and access to this website.
We may change part or all of the Terms at any time. The most current Terms will always be posted on the website. Your subsequent or continued use of this website will constitute your acceptance of any changes made to these terms. If you object to any of the terms in this document, or to any changes made to them, your only remedy is to immediately cease use of and access to this website.

PAYMENT METHODS

For your convenience, we currently accept only bank direct deposit or internet fund transfer. Our website is secure. Full payment for the order is required prior to dispatch or collection of goods.
Soon we will be enabling credit card payments – Sorry for any inconvenience – Please contact our sales team if you are experiencing any issues with payment.

STOCK AVAILABILITY

Delivery of ordered goods is subject to product availability. Fresh Jasmines will not provide rain checks in respect of goods ordered by you. When completing your order, you will be invited to select a substitution option in respect of goods which are out of stock. Fresh Jasmines will use its best endeavours to ensure that all goods ordered by you (and any agreed substitutes) are supplied to you. Fresh Jasmines reserves the right to limit the sale of goods to reasonable or normal household quantities. Substitute items are charged at the substitute price.

DELIVERY AND HANDLING

The order shall be despatched in good condition and in good faith and no responsibility is accepted for goods damaged in transit.
The order shall be despatched ASAP and certainly within five (2) business days, following the receipt of the customer's order. The customer will be notified in the event of any extended delays in despatch.
Delivery will be made Monday to Friday during normal business hours. The customer must be present at the shipping address to accept delivery during this time or otherwise provide other instructions at the time of placing the order.
If the customer is not present at the shipping address to accept delivery and therefore we are unable to complete delivery, the delivery charge (if any) will still apply and the order will be made available for collection in-store.
Should the customer redirect the order to another delivery address or request re-delivery of the order, an additional delivery fee will apply.
We reserve the right to charge an additional fee if we are delayed in making delivery at the specified address for any reason whatsoever outside our control .
The buyer also has the option for the collection of the order personally or making alternate freighting/shipping arrangements.

IN-STORE PICKUP

Once the order is delivered to the respective stores, you will get an SMS or Call to pickup the items. Please note that the Delivery to the Stores might be done earlier than the Delivery Date. You can either pickup the items on the mentioned delivery date or pickup the items once you get the SMS or call and store it in your Fridge(Not Freezer) as it is. Unpack or Unwrap them only before using it.

PRIVACY

Fresh jasmines is committed to protecting your privacy. We promise that Fresh Jasmines always handle your personal information securely and with care. We comply with Australian privacy laws.
The information we collect enables us to deliver products or services to you including your order, improve your customer experience and saves you time re-entering details each time you order from us.

PRODUCTS AND PRICES

We reserve the right to change, improve or delete any products without prior notification.
The purchase price of the goods is the purchase price which is applicable at the time you view it. The purchase prices will not necessarily correspond to the prices in store. Any discrepancy in prices on order and supply prices will be notified prior to the shipment.
Fresh Jasmines aims to include up-to-date pictures of most goods. At times, the picture of the goods may be unavailable or may differ from the goods actually supplied to you.
All prices are in Australian Dollars(AUD).

RETENTION OF TITLE

Title to the goods supplied is retained by Fresh Jasmines and only passes to the customer upon delivery (or upon collection) and payment for the goods.

RETURN POLICY

We detail here our Return Policy to ensure you are fully aware of your rights and our obligations to you.
Please choose your purchases carefully and retain your original sales receipt as proof of purchase.
We do not give refunds or exchange goods when you change your mind or choose incorrect goods. Management reserves its right to exchange goods purchased or grant refunds only by agreement If a refund is granted. No credit will be allowed on freight and handling charges.

  • Please note, in the case of issues associated with items of local manufacturers/ suppliers, we may:
  • Return the product to the manufacturer/ supplier or their agent to determine the nature of the problem or

Refer you to the supplier of such items for assistance or refund / exchange authorisation.
Almost all the items contain local manufacturers’ names, addresses, and telephone numbers. Should any manufacturer’s information not be available, we shall happily provide it to you upon your request.
This Policy does not limit your rights as a customer.

TAX INVOICE

Upon delivery of the goods, Fresh jasmines will provide you with a detailed tax invoice specifying the price for the goods, including credits applied and the delivery fee (if applicable).

USERNAME AND PASSWORD

You must take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorised person. You release and indemnify Fresh Jasmines in relation to any liability arising out of the unauthorised use of your user name or password.

APPLICABLE LAW

The laws of Victoria, Australia govern this Agreement.