Once you have selected an item to buy, simply click the Buy or Add To Cart button for the item you wish to purchase. This will add your item to your shopping cart and present you with an opportunity to select other relevant products and accessories relevant to your purchase. You can then either click "Continue to Checkout" or "Keep on Shopping" to add more items to your cart.

When you’re finished shopping, click "My Cart" to check the contents of your shopping cart. If you wish to continue shopping, please click "Continue shopping". If you are done with selection, please choose the preferred delivery methods. We have "In Store pick up - Free of Charge at" which has many pick up locations to choose from and it will be free of charge, "Metro (Only for Melbourne) with added cost" and "Qantas delivery" which will be added cost as well. Next, please select the "Delivery Date". Ideally it has to be one day prior to the event. Finally, click "Checkout" to make your payment. 

Please place the order atleast 10 days in advance through our website and select the delivery date as one day prior to the event. We have multiple pickup points and you can choose one of them which is free of charge. Please check the timings/date of the pickup point before selecting.

What are the pick up locations available? 

Please find below the pick-up locations. While Ordering, please click “In Store pick up – Free of charage at” and select one of the pick-up locations.

VIC - Fresh Jasmines pty ltd, 25 Barry road, Campbellfield, VIC 3061

VIC - Sri Murugan Trading Pty Ltd, 9 Murnong St, Point Cook VIC 3030

VIC - Quality Groceries Glen huntly - 1116/1120 Glen Huntly Rd, Glen Huntly VIC 3163

VIC - Vel Spices, 20 Boundary Road, Carrum Downs VIC  3201

VIC - Quality Groceries GLEN WAVERLEY, 61 Railway Parade N, Glen Waverley VIC 3150

VIC - Quality Groceries Clayton, 145 Carinish Rd, Clayton VIC 3168

VIC - Bharat Traders, 580 Barkly St, West Footscray VIC 3012

VIC - Mohini and Mani Supermarket, 302-306 Geelong Road, Hoppers Crossing, VIC 3029

VIC - Santhosh Indian Grocery, 20-22 Station St, Mitcham VIC 3132

VIC - Just Spice @ Geelong Indian Grocery, 168 Moorabool St, Geelong VIC 3220

VIC - Sri Kumaran Stores Shepparton, T2/210-216 Corio St, Shepparton VIC 3630

VIC - Sri Murugan Indian Grocer Narre Warren - 400 Narre Warren - Cranbourne Rd, Narre Warren South VIC 3805

VIC - Sri Kumaran Stores Tarneit- 200 Hummingbird Boulevard, Tarneit VIC 3029

NSW - Radhe Wholesale Girraween - 128 Gilba Rd, Girraween NSW 2145

NSW - Radhe Wholesale Harris Park - 8/10 Station St E, Harris Park NSW 2150

NSW - Yashasa Paan & Desserts Wentworthville - 12 Station St, Wentworthville NSW 2145

NSW - Radhe Wholesale & Retail Quakers Hill, 3/8 Douglas Rd, Quakers Hill NSW 2763

NSW - Radhe Wholesale & Retail Glendenning, 4/670 Richmond Rd, Glendenning NSW 2761

NSW - Spice Mini Mart(Toongabbie), 6 Aurelia St, Toongabbie NSW 2146

NSW - Ambey's Big Apple Edmondson Park - 52 Soldiers Parade, Edmondson Park NSW 2174

ACT/NSW - Indian Mega Mart Queanbeyan - 3/184 Crawford Street Morisset street and, Sheedy Ln, Queanbeyan NSW 2620

ACT - Kitchen King Grocer's Phillip - Kitchen King Grocer's, 14 Colbee Ct, Phillip ACT 2606

ACT - Desi Bazzar, Shop 138 Gungahlin Square, Gungahlin, ACT- 2914

SA - Fresh Jasmines - 25, Clare Street, Athol Park, SA 5012

We accept bank deposit, Debit/Credit Card and Paypal payments. Please contact our Sales team if you are experiencing issues during the payment section of placing your order. 

At Fresh Jasmine online we offer a wide range of products.Different products will ship at different times after you place your order. For accurate information on shipping details, please refer to the product listing of the product you are interested in.

Once your order ships, delivery times may also vary depending on the carrier and the item. You will receive an email upon shipment with specific information on your delivery details. 

Yes, you can pick up your order in nominated grocery shops(pickup locations - please refer to the first question), retail store or Australian Air express depot. Please check our website for pickup location details.

Please check with the nominated pick up location contact or fresh jasmines sales representative, dial at 047 55555 97 if you have any difficulties.

Once the order is delivered to the respective stores, you will get an SMS or Call to pickup the items. Please note that the Delivery to the Stores might be done earlier than the Delivery Date. You can either pickup the items on the mentioned delivery date or pickup the items once you get the SMS or call and store it in your Fridge(Not Freezer) as it is. Unpack or Unwrap them only before using it.

Once your order has been dispatched we will send you a confirmation email with the details of the carrier including tracking number if available or SMS or call will be sent for the customers to pick up the order on specific pick-up location depending on the option you have selected during check out.If you haven’t received emails, please also check your spam folder.

Fresh Jasmines sales staff will have access to your tracking details, so if you have any questions please contact us on 047 55555 97 Please note: Some items may be sent via regular post and cannot be tracked online.

If you have placed an order, you will receive an order confirmation email with an order number letting you know that your order has been successful! This email will let you know the expected dispatch time frame for your order, the details of the products you have bought, and your delivery details.

We recommend checking your order confirmation email and the product listing for an exact time-frame for your order to arrive. Please rest assured that if there are any unexpected delays, fresh jasmines will notify you immediately!

To qualify to return an item under our Returns Policy, products must be in their original packaging, along with all included accessories. Please see our Warranty Terms and Conditions in relation to warranty claims here. Refunds and Returns

Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend keeping them in refrigeration until ready for use.

Make sure you pack them carefully in a thin plastic bag. Inside the refrigerator make sure it is not touching any other food products or utensils. Extreme heat or changes in climate may also have an adverse effect on the flowers.

Plan ahead and contact us early so that we can suggest the best way to plan your event. Generally plan to receive flowers a day before the event.