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To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer's possession.
At Fresh jasmines we have a selection of products, grocery and flower items you know and trust. Our Returns Policy is in addition to your statutory rights and outlines stated in the consumer rights Australia. Our commitment to you to ensure you are satisfied with your Fresh Jasmines shopping experience.
At Fresh Jasmines we pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. With almost 11 years’ experience, Fresh Jasmines ensure only the freshest and highest quality flowers are hand selected and bought twice a week. Unfortunately once we dispatch our flowers a number of changes in condition may result in their longevity being reduced.
Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend keeping them in refrigeration until ready for use. Extreme heat or changes in climate may also have an adverse effect on the flowers. Unfortunately, with all the possible variables, it is difficult for Fresh Jasmines to guarantee the flower quality in every case.
On average, the flowers should last between 2 and 4 days under refrigeration. Should your flowers perish within a day of the delivery date and we are satisfied that all care instructions provided have been followed, Fresh Jasmines will be happy to resend new set of flowers (if available) or store credit. Fresh Jasmines reserves the right to request photos or images of the original flowers.
Fresh Jasmines requires that any dissatisfaction with the freshness of the flowers be communicated to Fresh Jasmines Customer Service within a day of delivery or pick up.To assist us in quality control, it is our policy to collect the original flowers. Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of or images are unavailable.
For all goods other than Perishable Products, if for any reason You are unsatisfied with Your purchase, You can contact us within 14 days of taking delivery, and organize to return the Product and receive either a credit or refund of the purchase price of Your Product (excluding initial delivery charges and a re-stocking fee). The re-stocking fee for these Products will be 15% of the original purchase price, or $35 (whichever is lower). Where a product listing specifically excludes returns under this policy, no returns under this policy will be permitted.